7 Ways Transportation Companies Can Improve Customer Experience

A major transportation company in the US was looking for a way to improve their customer loyalty and better monitor and manage their fleet vehicles by enhancing their mobile application. Charter Global implemented the following features to enhance its mobile application:

 

• Routes information
• Live Tracking
• Instant Alerts- PN
• Smart Card
• Trip Plan
• Nearby business information
• Connect with Social media

 

Route information – Improved their customers’ ability to determine availability and selection of the proper vehicle

 

• Access to available vehicle routes
• Search and sort capability of routes
• Interactive map
• Locate stops/station on the map
• Estimated time of arrival
• Live Tracking of vehicles
• Connecting transit information
• Add (or) save favorite route or station
• Station/Stop wise parking availability information

 

Live Tracking – Provided their customer to get accurate real-time data

 

• Real-time accurate data using GPS
• Arrival time of vehicles
• Estimated time to destination
• Admin can track the vehicles and push the right information to the users like traffic congestion

 

Instant Alerts- PN – Provided customer engagement through the use of instant alerts

 

• Real-time vehicle alerts using Push Notifications
• Payment confirmation messages to users via email/SMS
• Sending the promotion/offer updates
• Alert the users when the destination is nearby.
• Trip fare details

 

Smart Card – Integrated a secure payment gateway with PayPal/Stripe

 

• Recharge your smart card
• Secure payment gateway with PayPal, Stripe, and other popular services
• View your smart card balance
• Make your payment hassle-free using a smart card with no bank redirection issues

 

Trip Plan – Provided an easier way to make a plan

 

• Auto suggested address fields for easy selection of your source and destination
• Multiple route options for your trip
• Step-by-step transit options for the opted route
• Guided Navigation from your current location to the destination
• Re-routing based on your current location

 

Nearby Business Information – Captured customer’s current location using GPS to show them nearby businesses

 

• Nearby business list using Google API
• Location of business on the map
• Address of the business
• Guided Navigation from your location to the business location
• Avail Coupons
• Reviews and Ratings
• Barcode Integration for redeeming coupons
• Location-based business Ads

 

Connect with Social media – Engaged the customer’s and their network with social media

 

• Enable the ability to share trip details with your friend and family on the social network
• Write a review for the trip
• Post or tweet your trip on the social network
• Share your train/bus/metro information and their schedules on social media

 

With these new features added to their mobile application, this transportation company was able to increase its customer base and loyalty by 25%.

 

Are you thinking about creating a mobile application to increase customer loyalty? Our full-service mobile app developing team ensures your custom build is easy to use, compatible with your business systems and required integrations, fits within your brand, and most importantly, functions how your customers need and expect. Give us a call

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RPA: How Easy Is It To Get Started?

 In the previous blog, I have discussed the basic principles of Robotic Process Automation (RPA) and explored why the technology provides a tremendous opportunity for insurers. In this post, I’ll discuss how to get started implementing an RPA solution in your company.

The first thing to understand is that unlike traditional technology investments, the best way to get started in RPA is by jumping in with both feet. At Charter Global, we recommend starting with an affordable pilot program that can deliver real-world results in about four weeks.

The pilot begins by choosing a process to automate and identifying the underlying systems and platforms used to complete the task. The business owners then work with us to capture the entire process from start to finish, with each input, review, decision, and output identified and documented.

While this is taking place, we look at the hardware and software tools available and select the one that is the best fit for your organization. Because configuration does not require that the underlying systems and applications be modified, the configuration is relatively straightforward and efficient. The process documentation already captured above is entered into the software to replicate the previous manual workflow’s touchpoints and decisions.

Once the software is configured, new processes can be easily added and modified by business users, without the assistance of IT resources.

After the usual testing and output checks, the outcome of the four-week pilot is a working process automation system that can be explored and modified as you go, responding to identified goals and opportunities and providing real-world metrics and outcomes.

As this series of blog posts has outlined, RPA offers insurers a tremendous opportunity to reduce costs and improve service levels without a huge investment of either time or money. Maybe it’s time for your company to implement a pilot and see how it works for you.

Ready to get started with RPAs in your business? Set up a free consultation with the Charter Global automation team today!

PHP is Here to Stay and We Have the Developers to Prove It.

In a world where technology often only lasts a few years or months before becoming obsolete and outdated, finding something that has lasted over 20 years can seem like a miracle. PHP is a scripting language, which began back in 1995. It is still very popular and we have executed several PHP projects to prove it.

 

While there are many newer languages, none are as widely used as PHP. Recently, however, there have been discussions and arguments that PHP is dying and will soon be replaced.

 

Here’s why Charter Global thinks that is a myth:

 

1. PHP is Open-Source and Flexible – Even though people might be worried about security when it comes to open-source programs, we believe that it makes it much more likely to find a bug with so many people looking at the code. PHP is easy to scale through websites, making it a top-notch choice for those looking to start with a cheaper option and build from there.

 

2. It’s Still Relevant – With newer versions still being developed and released, PHP only gets better. At its core, the language was built on the basis of compatibility, such as easy HTML, and an extensive database to make features usable to almost any developer. Because it has such a strong foundation, it would be hard to shake the reaches of the language overnight. PHP has amassed a large legacy of code to be used and reused around the world.

 

3. PHP Can be Picked-Up Faster than Other Scripting Languages – PHP is known for being intuitive and developer-friendly.

 

4. Integrations are Simple and Quick – Some of your most frequently visited sites are built with PHP, such as Facebook, Tumblr, and WordPress to name a few. Across platforms, PHP is easily integrated and hassle-free.

 

From our point of view, we have seen an increase in companies requesting development services in PHP. The Charter Global team understands the benefits and uses of different PHP techniques to assist in the development or maintenance of your application.

 

Because PHP programming language powers approximately 80% of the websites across the globe, it’s not going anywhere – anytime soon. Eventually, we may see a different language rise to the top, but this will be a slow and steady change over time with a lot of variables that would need to be accounted for to keep websites functioning. For the time being, PHP is as strong as it has ever been and we have a team of resources for your application development needs.

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Automate your Application testing using Selenium

Selenium, an automation tool, has been a top choice among developers for some time – and for good reason. The platform is incredibly flexible, functional, and is able to support a variety of browsers compared to other options.

 

What is Selenium?

 

Selenium is a suite of programs to create a multitude of testing solutions for businesses. It is an open-source platform able to be used with different types of browsers and applications. When writing test scripts for Selenium, the Charter Global team is able to choose from a variety of programming languages including Python, Java, C#, and more.

 

Why Do We Need Automation Testing?

 

We want to test, re-test, and test some more before ever completing the project. If even one element is off on part of the code, it could mean thousands of dollars to fix the error. With automation testing that Selenium offers, Charter Global can deliver solutions faster, more affordably, improve efficiencies, reduce errors, and increase productivity.

 

How Does Selenium Beat Out Other Options?

 

We believe it easily reigns supreme across other automation testing tools. Selenium supports many programming languages and is compatible with multiple mainstream browsers, which lets the Charter Global team know whether a solution will work seamlessly across a variety of interfaces, especially knowing that people often go back and forth between browsers.

 

Selenium is very cost-effective, as it is an Open-Source tool, making it one of our top recommendations to businesses looking to stick to a budget while making an impact on how they run their organization. Testing scripts written for Selenium can also be reused and are easily integrated with third-party applications, making it a better choice than most automation testing options.

 

Why Does Charter Global Use Selenium?

 

Out of the automation testing tools available, we believe Selenium is the best choice for the best price. In other words, it gives you the “biggest bang for the buck”. It is often a low-cost option for our clients and it’s able to test everything across a variety of programming languages, browsers, frameworks, integrations, and more, making it extremely versatile in its use.

 

We have assisted many clients to test their applications using Selenium. If you are interested in using Selenium as an automation testing tool in your business to accomplish your goals, give us a call today to schedule a consultation!

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How to Leverage RPA to Improve Your Back Office?

Back office operations include a range of functions like accounting, IT, HR, data management, and much more. Charter Global frequently works with clients seeking a more streamlined back-office with Robotic Process Automations in order to improve overall efficiency.

 

What tasks are able to be automated?

 

If an assignment is repetitive, it most likely can be automated. For many back-office operations, using RPA is a great way to free up employees to work on time-sensitive critical tasks. While at one time there was a worry that robots would take jobs away from the more they were used in businesses, we have found that our clients are able to scale and provide better customer service than without robotic automation. From small tasks to more complex projects, RPAs empower employees to engage in more meaningful work, have higher job satisfaction, increase morale and further the goals for the company.

 

Where should my back office start with RPA?

 

Because each business is unique in how the services it offers, the people it employs, and the way it operates, we always recommend consulting with our automation team before getting started. If a business is just getting started with RPA, we will start with a simple approach. Changes (whether big or small) in a business can often cause waves that impact the organization in surprising ways. By starting with a few simpler RPA bots and building from there, Charter Global can ensure your business will improve exactly how you want it to be.

 

For some businesses, their first RPA might be fact-checking payroll information. For others, it might be data entry of new leads from a recent survey. Regardless of what the function is, RPA is often able to completely eliminate human error, decrease costs, and improve productivity.

 

How can Charter Global help?

 

The automation development team here at Charter Global is able to provide custom, unique automation solutions for all of our clients’ needs. From automating simple tasks to multi-moving complex jobs, we can help you determine exactly what you need in an RPA bot. We will coordinate with your organization to figure out what goals you are hoping to achieve with RPA, as well as what type of impact it will have overall on your business. Our team works with you from start to finish to ensure you have success every step of the way!

 

We do everything in our power to make the integration and implementation of your RPA solution as easy and seamless as possible. Compared to other automation options, RPAs are often quick to implement and do not require a lot of support. This makes it easy for your IT team to manage, and you will not have to worry about a long, drawn-out business disruption by our team.

 

When you are ready to implement an RPA solution in your business, schedule a free consultation with Charter Global.

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Top qualities for success in SAP Hybris

 Over the past couple of years, SAP Hybris has become a common thread in many global IT initiatives as companies seek to improve their customer connections, whether they are B2C or B2B. It first began with retailers as Hybris initially went to market primarily as an e-commerce solution. Companies in other industries soon saw the e-commerce successes and sought to bring their businesses similar wins through Hybris. Today the Hybris market is booming with projects being initiated by companies across the globe and across industries.

Even with the growing demand for Hybris consultants, clients still hold out for the right fit when it comes to selecting a Hybris freelancer to drive their project. So what are the core skills and qualities necessary to get ahead in the fast-paced Hybris projects environment?

Working almost exclusively in the Hybris market, the Global Enterprise Partners team asked our network this very question and found that exceptional Hybris consultants should have the following:

1) A well-rounded technical background

There seems to be a common misunderstanding that Hybris consultants should have a strong background in e-commerce and this is what will make them successful. A background in e-commerce is indeed valuable, however, the technical background is far more important.

Hybris is based on spring, which means that any Hybris consultant should have extensive development experience in Java and J2EE. Strong consultants will have experience with spring, Java and J2EE and will have worked in these areas for five or more years before moving into Hybris. This background in development provides a solid foundation for technical insights to drive results for their prospective clients’ businesses.

While the length of time developing in Java and J2EE is not in and of itself an indication of the skill of a Hybris consultant, it is a commonality among the best consultants who go on to positions with more leadership capacity.

2) A baseline understanding of Omni-channel concepts

As Hybris extends across industries and diversifies its offering it’s easy to forget that at its core it is an Omnichannel solution. Product Content Management and Order Management Systems are often the baselines for many Hybris implementations, so as a result, many successful consultants come to a project well-versed in these concepts and potential solutions.

Skilled consultants will have a holistic understanding of underlying Omni-channel principles that are then backed up with a sturdy foundation in technical development.

3) A breadth of Omni-channel experience

A solid understanding of Omni-channel principles should be matched with a breadth of experience in this area as well. The best SAP Hybris consultants will have work for at least several companies operating on an Omni-channel model— these will most likely be retailers, however, it is becoming increasingly desirable to have experience with newer industries such as travel or insurance as Hybris extends their client portfolio.

The most qualified Hybris consultants will have worked in several industries on Omni-channel initiatives, lending them a well-rounded perspective on solutions and options for prospective clients.

Client demand in Hybris competencies is on the rise with new projects being initiated by companies across industries. The substantial investment in implementations and improvements has prompted clients to critically assess the caliber of Hybris candidates in order to ensure the results drive a competitive edge. I found through my network that there are 3 core qualities that all top-performing Hybris candidates have: strong technical background, baseline understanding of Omni-channel principles, and breadth of Omni-channel experience. If you’re a Hybris consultant, looking to work into a leadership position in your next project, these qualities are each a strong tool to add to your professional skillset.

Read here for: Understanding the Background of SAP Hybris

Benefits of Xamarin App Development for Your Business

 Xamarin application development is by far one of the most used frameworks by developers across the world while its popularity and demand are on the rise continuously. Major organizations like BOSCH, SIEMENS, PINTEREST, and more are currently using Xamarin for their product development.

Here are some of the benefits of Xamarin App Development for Business:

1. Native User Experience

Xamarin application development results in the creation of applications that offer native or near-native experience with the use of Xamarin. Forms. The frameworks have access to the native APIs that are currently used for platforms like android, iOS while the nativeness is the result of some platform-specific elements that can be found in C# and Visual Studio. In addition to this, Xamarin. Forms further ensure the creation of convenient UIs for platforms like iOS, Windows as well as Android.

2. Single Technology Stack

Xamarin app development is one of the most sought-after ways for businesses to ensure time-effectiveness as well as ease of creation for the developers. The single language in the technology stack that is C# can be used for creating multiple solutions without having to switch environments, all thanks to the Visual Studio. The single technological stack in the Xamarin Framework makes it easy to use and learn.

3. Shared App Logic

With almost 95% of the code that can be reused once it's written, Xamarin app development is considered one of the easiest tasks to perform. This strategically reduces the amount of time required for the completion of the application tasks while significantly reducing the effort required as well. The developers can run a single codebase across multiple platforms with only a minimal change required.

4. Cost-Effective

Since the Xamarin app development framework uses a single technological stack as well as a reusable code, the time required by the developers for the development of a single application is significantly reduced while at the same time allows them to release their software faster to the client. Since the entire process is carried out between C# and the Visual studio, the organization only requires a single team to work on the task as it is streamlined significantly thereby eliminating additional expenses required for multiple teams. tart building on a smaller level and scale up moving forward.

5. Integrated Testing

Xamarin test clouds, unlike others, allow the developers to test their application continuously during the development process which thereby results in faultless code generation. In addition to this, the Xamarin test cloud can be used across multiple mobile platforms to test the application without having to buy multiple devices for individual testing. Finding performance issues before the release of the application makes way for a rather cost-effective solution when compared to other frameworks.

6. Open-Source and Microsoft Support

Being an open-source framework, Xamarin is constantly improving as we say. Apart from this, the framework is backed by the most dominant power in the world that is Microsoft, making it rather scalable, stable as well as robust.

7. Easy Maintenance

Since the frameworks allow code reuse, the application created with Xamarin. Forms are rather easy to maintain. Applying changes to the source code when concurred with an issue can be ultimately seen on the other aspects as well thereby saving time and money. Apart from this, the large community is always ready to support issues at hand while providing proper documentation as well as training.

Since Xamarin app development with its many benefits has been proven rather beneficial for business organizations, the popularity of the framework seems no bound in the present times. Developing the mobile application with Xamarin results in cost-effectiveness as well as increased efficiency in addition to getting the native apps like experience as well.

It is one of the frameworks that doesn’t allow any compromise on the quality while at the same time offers time-saving and cost-cutting measures for the organizations. The scalability of the platform in addition to the ease of use further adds to its benefits. However, it is necessary to consult a professional while choosing between native or cross-platform application development considering the multiple business expectations, market trends as well as client requirements.

Reference Links:

https://www.charterglobal.com/technology-solutions/mobile-application-development-services/

https://www.charterglobal.com/technology-solutions/application-development/