Top Mobile App Trends for 2020 - Charter Global

It's essential to stay aware of patterns, particularly as you keep on improving your interior business applications. Clients of your applications will in general change their preferences so rapidly that organizations battle to keep up when they're not on the bend of up and coming patterns. This is the reason we suggest much of the time studying and assembling input from your clients to guarantee they are in accordance with your administrations. Despite the fact that this year has had a ton of good and bad times, 2020 is the same.

As of late, COVID-19 has helped the requirement for refreshed innovation and quicker (and more significant) applications in the market. While different businesses have been contrarily influenced, the tech business has taken off. Inside this tornado of a year, we've seen many distinctive significant patterns grab hold. In particular:

Location tracking has been progressively utilized. Despite the fact that now we're totally used to applications having the option to follow our areas when the setting is empowered, an ever-increasing number of organizations are making applications to utilize this element to make their clients carry on with simpler. For many mobile apps, they require your area to work by any means.

Applications matching up with numerous external innovations including vehicles, watches, home security frameworks, and even fridges. As "smart technology" innovation keeps on overrunning our tech shopping baskets, we won't quit seeing this expansion in matching up capacities of versatile applications any time soon.

More individuals are utilizing versatile applications to make installments. With fewer individuals utilizing physical checks and the ever-expanding utilization of the web, it just bodes well that increasingly more applications considering installments across stages would become possibly the most important factor in 2020.

Artificial Intelligence Applications and application highlights keep on overwhelming the online world. Artificial Intelligence regularly makes certain assignments simpler on clients (just as their shopping and client care encounters) and will keep on being used in future applications as they have been.

Let’s discuss in detail how 2020 looks like for mobile app development:

https://www.charterglobal.com/top-trends-for-mobile-apps-in-2020/

How machine learning is different from conventional programming language?

The term ‘machine learning’ is not new and it has even become a buzzword for modern technology. On a daily basis, we’re all using machine learning from simple Google maps and Google assistants to complex self-driving cars and automatic language translation. This modern programming approach has revolutionized almost every sector including IT, finance, cybersecurity, and business.
 
Although both machine learning and conventional programming language are separate categories under the programming language category. Conventional programming language on the other hand has been around for quite some time.

Machine learning and conventional programming language are two different approaches to computer programming languages that yields different outcomes or expectations.

By definition, Machine Learning is a field of software engineering that enables PCs to learn without being unequivocally modified. AI shows PCs the capacity to take care of issues and perform complex errands all alone. Much of the time, issues unraveled utilizing AI depend on the PC's learning experience for which they wouldn't have been settled by ordinary programming dialects. Such issues can be face acknowledgment, driving, and ailments' conclusion. With regular programming language, then again, the conduct of the PC is coded by first making a reasonable calculation that keeps predesigned sets of rules.

In other words, machine learning depends on a rather different form of augmented analytics where input and output data are fed into algorithms. The algorithms then create the program. On the contrary, conventional programming languages involve manually creating programs by providing input data. The computer then generates an output based on programming logic. For instance, you can easily predict consumer behavior through trained machine learning algorithms.

Another significant contrast between machine learning and conventional programming language is the precision of expectations. Conventional programming language relies upon calculations inside an assortment of info boundaries. Machine Learning then again gathers information dependent on past occasions (verifiable information) which construct a model that is equipped for adjusting freely to new arrangements of information to create solid and repeatable outcomes. This sort of self-learning models can't be worked with customary programming dialects.

However, with machine learning, there are no restrictions on the number of data sets and models that can be generated since the built models are capable of learning independently. As long as you have enough processor power and memory, you can use as many input parameters and data sets as you see fit and you would generate reliable and repeatable outputs.

At Charter Global, we help organizations gain better control of their consumer data with machine learning so they can market their products smarter and scale faster than their competition.

Leverage AI and ML to Improve your Call Center

As we make our journey into the third quarter of 2020 the pressure to make a sale before the end of the year can be challenging for customer service representatives (CSRs). The sales industry will never fully cut out the personal touches of a live person on the phone.  However, infusing artificial intelligence (AI) and machine learning (ML) into the sales process can make it easier for CSR’s to identify what the customer is likely to purchase based on machine learning recommendations. Automation of customer buying patterns can reduce the time of CSR’s spend on each customer.

 

 

The solution is to build a system that uses historic data to predict the buying behavior of the next customer in line, including preferred services or products. The system prompts the CSR’s in real-time so that they can pitch products based on machine learning recommendations. The system adheres to 100% PCI, PII, and other compliances.

 

 

The benefits:

 

• Average Handle Time (AHT) is greatly reduced
• CSR’s confidently and accurately pitched recommendations
• Improved sale conversion rates

 

 

Through the rest of 2020, we believe that the use of automation will continue to rise. Leverage AI and ML can help improve your business and your customer’s overall experience. Alongside the rise in complex automation, there will also be an increase in the need for management systems to coordinate them all together. With the uptick in automation, companies will also see a rise in data coming in. The increase in data will need to be organized and easily accessible from each automation process. Being able to see, use, distribute, and coordinate that data will be an invaluable tool that management will not want to pass up.

 

 

Although recent times have forced businesses to adapt to the situation, the future holds a lot of opportunities for growth in many areas with the help of automation like Leverage AI and ML. When you are ready to find hidden patterns in your data, predict your customer behavior, and utilize your team more effectively give us a call at Charter Global today to see how you can streamline your company for better profits and increased efficiency.

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3 Ways to Automate Your Business to Increase Efficiency

It is the world of speedy responses and fast business – which means implementing automation into your company is almost a no-brainer. To keep up with the rest of the world, businesses are forced to streamline with automation and unfortunately, many businesses don’t know where to start. When company leaders hear the word “automate,” they think that a big price tag comes along with it. In reality, there can be many streamlining solutions that are not as expensive as you might think! Below, we have detailed some of our favorite automation ideas for those wanting to get an edge over their competitors:

 

 

1. Keep it simple.

 

 

“There is beauty in simplicity,” as they say. The simpler a process is, the easier it can be to replicate and automate. While this seems obvious, you would be surprised how many simple tasks within your business you wouldn’t think to automate. When processes become more complex, it can be harder to scale and adapt in the long run. By keeping things simple, automation can free up a lot of an employee’s time.

 

 

2. Find where AI and machine learning can be applied.

 

 

Big data is key to being able to find trends in the way you do your business (whether it has to do with your customer’s buying habits or even the way you manufacture your products). AI and machine learning can free up data analyzers while finding trends that never would have been spotted in the first place. With AI, efficiency is maximized, and you can learn even more about your business.

 

 

3. Notice what your team is doing repeatedly.

 

 

Tasks that are done over and over again often take up a large portion of time for employees (even seemingly harmless tasks like sorting through emails). Rather than waste your employees’ time working on things that aren’t geared towards any goals, automate them! Quarterly or even monthly, take the time to sit down with your team to find where you can streamline their workday to make it as productive and efficient as possible. Once some of their time is freed up, they will be better able to use their talents for what needs to be accomplished.

 

 

With automation comes increased efficiency. As you take stock of where you can streamline your business, you will find that your employees have more time on their hands and have the bandwidth to take on more creative projects. Not only will they feel empowered to use their skills for what they were hired for, but they will appreciate not needing to do the repetitive tasks that are now automated.

 

 

To automate your business, drastic steps don’t necessarily need to be taken! Give us a call at Charter Global today to see how you can streamline your company for better profits and increased efficiency.

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Benefits of Using Remote Offshore Expertise on Your next Development Project

Offshore development is when a company uses outsource resources for its projects to a business outside of its country. For many businesses, there isn’t just one singular reason why they decided to outsource – it is often many reasons. In most cases, using offshore expertise gives businesses some great benefits:

 

1. It costs less money.

 

Most businesses can save by supplementing offshore resources along with their internal team. Development resource skillsets that may be in high demand could be a great option to use offshore resources.

 

2. Offshoring allows the client to focus on what’s important.

 

When a business is at max capacity with the work they can handle, it’s a great thing! However, it can also make it seem like the business has reached a plateau. Hiring an offshore team to support maintenance projects or new projects that are not a high priority but still needs to be completed. Offshoring allows the company to focus on what they need in order to continue to make their business a success.

 

3. Offshore businesses can typically scale to any type of project.

 

While using your company’s internal team is great for the more manageable software development projects, it just isn’t feasible for large, time-consuming projects. Experienced offshore resources can easily scale to whatever type of software development project you need to take care of, so your current team isn’t getting overrun with too much work. Some people are wary of using offshore companies because they are worried that the project will not get completed and if it does they won’t get the quality work they are looking for. 

 

Charter Global has successfully executed several hundred software development projects successfully and we can successfully complete your project. If you are thinking of using offshore resources, give Charter Global a call to see how we can help you with your software development needs.

CRM with Microsoft Dynamics 365

CRM, or Customer Relationship Management, is important for any business. CRM systems like Microsoft Dynamics 365 are a way for company leaders to better analyze, track, and manage customer information and trends to give a higher quality experience for the end-user. Being able to use a CRM system allows for more sales opportunities, sharpened analytics on the behaviors of prospects, and improved customer service as a whole. 

 

 

Utilizing a quality Customer Relationship Management (CRM) System allows employees to be more efficient in their jobs and can provide higher quality services to customers directly when needed. With trends and large amounts of data for employees to fall back on, they can feel much more confident when selling new products to customers as well.

 

 

Microsoft Dynamics 365 provides a slew of applications for CRM that are all easily integrated. Sales, customer service, market insights, customer service insights, marketing, field service, and sales insights are all applications provided under the Dynamics 365 umbrella. 

 

 

Here are some of the most important applications within Microsoft Dynamics 365:

 

 

Microsoft Dynamics 365 Sales: When your business is wanting to utilize AI alongside your sales while increasing profitability, this application is a must-have. Not only can it help you streamline your sales process, but it can also allow you to easily scale the services and products you provide.

 

 

Microsoft Dynamics 365 Sales Insights: Not only is it important to have sales, but it is also important to understand what is driving them. Sales Insights uses AI to analyze sales performance and customer engagement to provide amazingly accurate sales predictions, highlight the leads most likely to convert, and understand what makes your customers come back for more.

 

 

Microsoft Dynamics 365 Customer Service: In an age of high-speed technology, waiting on a response to customer feedback feels like we’re back in the Ice Age. Give your customers customized interactions without the price tag of hiring 24/7 staff while also empowering your employees to resolve the harder issues in your business with 365 Customer Service.

 

 

Microsoft Dynamics 365 Marketing: When your brand is seamless across your entire company, customers are more likely to trust your products and services. With Microsoft Dynamics 365 Marketing, you’ll know exactly how your marketing is performing and what message you need to deliver to convert leads.

 

 

When you are ready to take charge of your CRM, get in contact with Charter Global to find out how Microsoft Dynamics 365 can benefit your business.

What are the differences between front-end, back-end, and full-stack development?

 When it comes to software development, there’s no shortage of titles, surnames, and appropriations in the many job roles associated with the field.

Before we get into the details of full-stack development, it’s best to take a look at the big picture and understand a little bit about each primary role in software development.

Front end developers, for example, focus on the actual presentation of your website, and how the information is laid out in browsers and on mobile devices.

Visual Appeal and Feel: Front End Development

Essentially, front-end developers wish to ensure the best “look and feel” of your website. In the digital battlefield, front-end workers are equipped with an arsenal in the HTML, CSS, and JavaScript (the “scripting language”). With these languages, the developer can very efficiently manipulate content on a website to make it appealing and effective to the right audience(s).

Everything you see on a website, such as a layout, positioning of text and images, colors, fonts, buttons, and so on—are all factors that the front-end developer working in web applications must consider in their roles. The “user experience,” for example, is largely dictated by the works of the front-end developer.

The main goal of a front-end developer is to provide the platform for visitors to interact with, a platform that provides and receives information. This means some developers will be well-versed in web design and using software such as Photoshop and Illustrator to create graphics and themed layouts.

Data-Centric Roles: Back End Development

While front end developers concern themselves with all things visual, back end developers concentrate on the creation, flow, and management of data. Some of the processes most often associated with back end development involve creating, editing/updating, and recollecting data.

Common scripting languages include PHP, Ruby, and Python. With these languages, a back-end developer can create algorithms and business logic to manipulate the data that was received in front-end development.

This means that a back-end developer must have the ability to write code, required to receive the information input from the user – and saving it somewhere – like in a database. SQL is the language used for database management, which helps the developer interact with the database.

The Best of Both Worlds: Full Stack Development

Full-stack web developers – good ones, anyway – seek to integrate the best of both worlds in front and back end development.

The phrase “full-stack” quite literally means the full-stack of technology that makes up a website – so the full stack developer is proficient in both front-end and back-end programming languages and frameworks, as well as in server, network, and hosting environments.

Usually, most full-stack developers will have spent many years working in a variety of different roles to get to this breadth and depth of knowledge.

They also tend to be well-versed in both business logic and user experience, meaning they are well-equipped to get hands-on – but can also guide and consult on strategy, too.

Summary

Given this dynamic ability to use the full spectrum of development skills, it’s no wonder full stack developers are in such high demand. 

A full-stack developer has all the keys to the house – there is no door that you cannot open.

It provides unparalleled freedom to simultaneously work on front-end and back-end development and evaluate the capabilities and potential of your website in real-time without having to wait for another developer to review if what you’re desiring is possible or not.

How Can PostgreSQL, The Most Advanced Open Source Relational Database, Benefit Your Company?

 PostgreSQL is free so companies can save money on database license fees

PostgreSQL— a powerful, open-source object-relational database system — uses and extends the SQL language combined with many features that safely store and scale the most complicated data workloads. PostgreSQL runs on all major operating systems and has powerful add-ons such as the popular PostGIS geospatial database extender.

PostgreSQL is considered by industry experts and developers as the best database in the world—a bold statement backed by thirty years of use and a history of success by companies worldwide. This open-source relational database offers business benefits, such as cost savings, scalability, enterprise security, and automation.

Free and open-source relational database

PostgreSQL, also known as Postgres, is a free and open-source relational database management system emphasizing extensibility and SQL compliance. PostgreSQL has its own license that is largely based on the BSD license. This allows for even greater freedom of use and distribution.

The license applies to the main project code, major contribution extensions, client libraries, connection managers, and most of the associated tools.

Considering the speed that new technologies emerge, maintaining dynamic data systems is crucial in today’s digital environment. PostgreSQL is versatile and expandable, so it can support various use cases with a powerful extension ecosystem, covering different things from time-series data types to geospatial analytics.

Easier and Faster Development

With the advanced and numerous features that come with PostgreSQL, developers can quickly and easily build applications, and administrators can protect data integrity and build fault-tolerant environments. PostgreSQL helps you manage your data no matter how big or small the dataset. For example, you can define your own data types, build out custom functions, and even write code from different programming languages without recompiling your database.

One size fits all database solution

Companies looking for cost-effective and efficient ways to improve their database management systems frequently choose PostgreSQL. As an open-source database solution, PostgreSQL is completely free from licensing restrictions, vendor lock-in potential, or the risk of over-deployment. Expert developers and commercial enterprises who understand the limitations of traditional database systems heavily support PostgreSQL.

Extend PostgreSQL for multiple uses

PostgreSQL has a vibrant community of developers that write ancillary software. This includes plugging in any language and using it to extend PostgreSQL in any way that seems helpful. It allows developers to create their own functions, data types, operators, aggregates, window functions, and other database-related functions.

PostgreSQL also provides some hook functions that allow developers to extend the database without having to go to programming extremes. The ability to assimilate any feature of any other language is unique to PostgreSQL.

Developers can follow the standards, keep up with changes, and update PostgreSQL while it’s life — all of these tasks can be performed for free.

Performance and scalability for large databases

PostgreSQL supports large database systems where data authentication and read/write speeds are critical. PostgreSQL enables performance optimizations typically found in proprietary database technology, such as geospatial support and unrestricted concurrency. This makes PostgreSQL extremely efficient when running deep, extensive data analysis across multiple data types.

Broad language support

Due to its compatibility and support of multiple programming languages, PostgreSQL is considered one of the most flexible databases. Popular coding languages such as Python, JavaScript, C/C++, Ruby, and others offer mature support for PostgreSQL, allowing developers to perform database tasks in any language without generating system conflicts.

Business Continuity

In the event of a disaster, a business must maintain continuous operations. Enterprises need a sustainable solution to ensure that production databases remain available at all times. PostgreSQL offers high availability of services through either asynchronous or synchronous replication methods across multiple servers.

The benefits of open source developers collaborating and working together to create scalable and sustainable solutions for your enterprise can help your business grow and adapt to new technologies, while supported by the skilled and knowledgeable database developers. Another major economic benefit is the no-cost use of PostgreSQL which includes its own license, allowing companies to save money on database license fees.

Charter Global Client Spotlight: Successful conversion from a licensed database to an open-source database.

A Charter Global client converted its Oracle database to open source, license-free PostgreSQL.The client experienced several benefits from the conversion and significantly reduced its license costs by one million dollars.