7 Ways Transportation Companies Can Improve Customer Experience

A major transportation company in the US was looking for a way to improve their customer loyalty and better monitor and manage their fleet vehicles by enhancing their mobile application. Charter Global implemented the following features to enhance its mobile application:

 

• Routes information
• Live Tracking
• Instant Alerts- PN
• Smart Card
• Trip Plan
• Nearby business information
• Connect with Social media

 

Route information – Improved their customers’ ability to determine availability and selection of the proper vehicle

 

• Access to available vehicle routes
• Search and sort capability of routes
• Interactive map
• Locate stops/station on the map
• Estimated time of arrival
• Live Tracking of vehicles
• Connecting transit information
• Add (or) save favorite route or station
• Station/Stop wise parking availability information

 

Live Tracking – Provided their customer to get accurate real-time data

 

• Real-time accurate data using GPS
• Arrival time of vehicles
• Estimated time to destination
• Admin can track the vehicles and push the right information to the users like traffic congestion

 

Instant Alerts- PN – Provided customer engagement through the use of instant alerts

 

• Real-time vehicle alerts using Push Notifications
• Payment confirmation messages to users via email/SMS
• Sending the promotion/offer updates
• Alert the users when the destination is nearby.
• Trip fare details

 

Smart Card – Integrated a secure payment gateway with PayPal/Stripe

 

• Recharge your smart card
• Secure payment gateway with PayPal, Stripe, and other popular services
• View your smart card balance
• Make your payment hassle-free using a smart card with no bank redirection issues

 

Trip Plan – Provided an easier way to make a plan

 

• Auto suggested address fields for easy selection of your source and destination
• Multiple route options for your trip
• Step-by-step transit options for the opted route
• Guided Navigation from your current location to the destination
• Re-routing based on your current location

 

Nearby Business Information – Captured customer’s current location using GPS to show them nearby businesses

 

• Nearby business list using Google API
• Location of business on the map
• Address of the business
• Guided Navigation from your location to the business location
• Avail Coupons
• Reviews and Ratings
• Barcode Integration for redeeming coupons
• Location-based business Ads

 

Connect with Social media – Engaged the customer’s and their network with social media

 

• Enable the ability to share trip details with your friend and family on the social network
• Write a review for the trip
• Post or tweet your trip on the social network
• Share your train/bus/metro information and their schedules on social media

 

With these new features added to their mobile application, this transportation company was able to increase its customer base and loyalty by 25%.

 

Are you thinking about creating a mobile application to increase customer loyalty? Our full-service mobile app developing team ensures your custom build is easy to use, compatible with your business systems and required integrations, fits within your brand, and most importantly, functions how your customers need and expect. Give us a call

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